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Account Admin I

Summary: Reporting to the supervisor, complete the clerical tasks assigned by the supervisor in accordance with corporate guidelines. Provide accurate, friendly quality service to customers when processing customer transactions. Perform all duties assigned by the manager or designated supervisor. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Job Description:
Job Responsibilities and Duties:
Respond to customer inquiries relating to vehicles and titles.
Prepare titles, contracts, pre-sale and post-sale reports, bill of sale and post charges incurred. Process paperwork and checks following the sale, provide necessary paperwork to customers.
Provide quality service to customers for vehicle pick-up's and disposition; schedule vehicles for pick up location.
Verify that vehicle information is accurately recorded and numbered for sale.
Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
Assist in scheduling vehicles on line for review. Assist in preparation and processing of post-sale information to managers and customers.
Assist in maintaining vehicle inventory for vehicle aging and first-in\first-out process.
Stock in/Check in Vehicles into V-Trace.
Set the order of the sale and ensure accurate preparation of contracts.
Enter condition reports into AMS.
Represent vehicles on the block or attend block with sales representative on sale day.
Review CR/vehicle and set work orders in V-Trace for Mechanical and Body Shop.
Verify the correct repair charges are submitted.
Call in orders for Windshield, Dent Demon and other outside vendors.
Print stickers for sale per PRIDE guidelines.
Review, monitor and ensures compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
Communicate with customer for failed post sale inspections or arbitration.
Maintain knowledge of DMV laws and regulations pertaining to titles.
Any other duties assigned by the General Manager or designated manager.
General Employee Responsibilities:
Standards of Conduct:
Provide prompt and courteous service at all times.
Perform customer service transactions as described in the account contract.
Be familiar with procedures for handling all aspects of customer service.
Make sure customers receive prompt, efficient and courteous attention from all employees.
Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
Maintain a professional appearance and a neat work environment consistent with the Employee Handbook.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Advise the designated manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment.
Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures.


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